Ersilia Serafini from Summerhill will share the benefits of considering one central point of contact for all customer touch points related to energy efficiency program delivery. This could include customer service support and outreach via phone/web/sms, application support and review, rebate processing, trade ally network management and customer satisfaction surveys.
The inaugural Canada Home Energy Justice Conference is a groundbreaking event aiming to bridge the gap between academia, program providers, and organizations dedicated to delivering energy efficiency programs to all Canadians. This conference is a pivotal platform designed to facilitate collaboration, knowledge exchange, and the application of research insights to real-world programs. Conference Themes: Energy Justice in Canada: Challenges and Consequences: What is energy poverty and why does it matter? Explore the challenges low-income communities face in accessing sustainable energy solutions and examine the consequences of energy injustice. This topic sets the stage for understanding the context within which our collective efforts will be directed. Energy Justice and Patterns of Social Vulnerability in Canada: Where does energy poverty show up and how does it affect your work? Delve into the intersection of energy justice and social vulnerability. Demonstrate how energy poverty compounds existing vulnerabilities for Canadians, while building capacity among key stakeholders to take action on eliminating energy poverty. Regional Responses to Energy Poverty: Who is doing what about energy poverty? Showcase regional initiatives and innovative approaches to address energy justice. Discuss the role of communities in driving sustainable change and share best practices for community-based energy programs. Advancing Energy […]
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